Knowledge Base

Send a file in Business Process

This article explains how to send a file via Automation rules and two activities in Business Processes:

  • [Wazzup] Send a message to WhatsApp from a specific channel,
  • [Wazzup] Send a message to WhatsApp from the channel of the person in charge.

You can send files in them only with a link to those files. The service downloads the content and forwards the document. Files larger than 10 mb will not be sent.

If you are creating a Business Process template for the first time, rather than customizing an existing one, you can use our new activity: [Wazzup] Automatic sending of template messages. There you can select and attach a file as in messenger, not through a link.

How to send a file using a link

  1. Prepare a link to the file.

Send the file via Wazzup chat to your number or a customer number. The service will process the file and assign a link to it.

Right click on the picture → copy the picture URL.

  1. Add the link to your message text. Put all links in square brackets []. It should look like this:


  1. Save your changes. You are now ready for testing.

Useful Links

How to create a Business Process

How to add an Automation rule