Knowledge Base

Working with subscription

After registration, you have 3 days to test the service for free. To continue using the service after the end of the three-day period, add and pay for a subscription.

How to create a subscription for WhatsApp, Instagram, Telegram

How to create a subscription for WABA

How to change a channel in a subscription

How to change the number of channels in a subscription

How to increase the limit of conversations in a subscription

How to create a subscription

For WhatsApp, Instagram, Telegram

  1. Go to the “Subscriptions” section in your Wazzup account.
  2. Click “Add Subscription”.
  3. Choose WhatsApp, Instagram or Telegram.
  4. Enter the number of channels and select a tariff. 
  5. Choose a subscription period. The longer the subscription period, the lower the price per channel in terms of the day of work.
  6. Click “Continue”. 
  7. Select a payment method. If you pay by card, we recommend that you turn on auto-renewal so that the service does not unexpectedly turn off.
  8. Done. You have created a subscription. 

For WABA

  1. Go to the “Subscriptions” section in your Wazzup account.
  2. Click “Add Subscription”.
  3. Choose WABA.
  4. Enter the number of channels and choose a subscription period. The longer the subscription period, the lower the price per channel in terms of the day of work.
  5. Choose a subscription period. The longer the subscription period, the lower the price per channel in terms of the day of work.
  6. Click “Continue”. 
  7. Specify how much you want to top up your subscription balance.
  8. Select a payment method. If you pay by card, we recommend that you turn on auto-renewal so that the service does not unexpectedly turn off. Auto-renewal is only available for subscription payments. You can’t turn on auto-replenishment of the balance, but you can connect notifications that the money will run out soon. 
  9. Done. You have created a subscription. 

How to change a channel in a subscription

Channels will be added to the subscription automatically after payment. For example, if you have 2 WhatsApp channels in your account and you add a subscription to 1 channel, Wazzup will randomly select a channel and add it to your subscription. 

To change a channel in the subscription:

  1. In the subscription line, press and select “Channels in the subscription”:
  2. Click on the minus in the right column of the channel you want to remove from the subscription:
  3. Click on the arrow in the left column of the channel that want to add to the subscription → “Save”.

How to change the number of channels in a subscription

  1. Go to the “Subscriptions” section in your Wazzup account.
  2. Click to the right of the subscription and select “Change the number of channels in the subscription”.
  3. Enter the new number of channels. For example, if you subscribe to 1 channel and want to add 4 more channels, enter “5” in the field. If you had 5 channels and want to remove 4 channels, enter “1” in the field.
  4. Click “Continue” or “Change” depending on whether you are increasing or decreasing the number of channels.
  5. If you increase the number of channels, select the payment method and pay the required amount.
  6. Done. You have changed the number of channels in your subscription.

How we calculate the surcharge when increasing the number of channels

We calculate the amount for the number of days left until the end of the current subscription.

Let’s say you paid for 676 days on the “Pro” tariff. You decide to add 1 more channels. In this case, you need to pay extra for 676 days of operation of 1 channels on the “Pro” tariff.

How we calculate the new subscription period when the number of channels decreases

We calculate how many days were paid for the channels removed from the subscription, and increase the subscription period by the same number of days.

For example, you paid for a subscription to 2 channels. There are 676 days left until the end of the subscription. You have decided to remove 1 channels from your subscription. In this case, your subscription will be renewed for 676 days.

How to increase the conversation limit in a subscription

To increase the conversation limit, you need to switch to another plan. The limit will not change if you simply renew the subscription at the previously selected tariff – the dialogue counter is updated regardless of the subscription payment date every month on the 1st day.

  1. Go to the “Subscriptions” section in your Wazzup account.
  2. Click to the right of the subscription and select “Increase dialogue limit”.
  3.  Select a new one and click “Continue”.
  4. Choose a payment method and pay the difference in price for the remaining subscription period.
  5. Done. You have increased the dialogue limit.

How we calculate the surcharge when changing the tariff

In the example, the surcharge is calculated according to the formula (6000 ₽ – 3000 ₽) x 2 x 676/30, where:

  • (6000 ₽ – 3000 ₽) — the difference in the cost of tariffs;
  • 2 — number of channels in the subscription;
  • 676/30 — months before the end of the subscription.