Working with subscription

After registration, you have 3 days to test the service for free. To continue using the service after the end of the three-day period, add and pay for a subscription.

How to create a subscription

For WhatsApp, Instagram, Telegram

1. Go to the “Subscriptions” section in your Wazzup account → click “Add Subscription”.
2. Choose WhatsApp, Instagram or Telegram.
3. Enter the number of channels and select a tariff. 
4. Choose a subscription period. The longer the subscription period, the lower the price per channel in terms of the day of work → click “Continue”. 
5. Select a payment method. If you pay by card, auto-renewal is turned on so that the service does not unexpectedly turn off.

For WABA

1. Go to the “Subscriptions” section in your Wazzup account → click “Add Subscription”.
2. Choose WABA.
3. Enter the number of channels and choose a subscription period. The longer the subscription period, the lower the price per channel in terms of the day of work.
4. Choose a subscription period. The longer the subscription period, the lower the price per channel in terms of the day of work → click “Continue”. 
5. Specify how much you want to top up your subscription balance.
6. Select a payment method. If you pay by card, auto-renewal will be turned on so that the service does not unexpectedly turn off. Auto-renewal is only available for subscription payments. You can’t turn on auto-replenishment of the balance, but you can connect notifications that the money will run out soon.

For Telegram bot

A free subscription is created automatically when a trial period is over. If the terms of the free subscription (up to 500 dialogues per month) do not suit you, you can buy a Pro subscription.

1. Go to the “Subscriptions” section in your Wazzup account → click “Add Subscription”.
2. Choose Telegram bot.
3. Enter the number of channels and select a plan. Choose a subscription period. The longer the subscription period, the lower the price per channel in terms of the day of work → click “Continue”. 
4. Select a payment method. If you pay by card, auto-renewal will be turned on so that the service does not unexpectedly turn off.
5. You have created a subscription. Now transfer the channels from the free subscription to the new one. In the free subscription line, click ⋮ and select “Channels in subscription”:
6. Click on the minus sign in the right column of the channel you want to remove from the subscription. Click “Save”.
7. Go back to the paid subscription, click ⋮ → “Channels in subscription”.
8. Add the desired channel, click “Save”.

How auto-renewal works

Auto-renewal is enabled when you pay for the service with a card. The next payment is deducted two hours before the end of the subscription. We renew the service for the period of the last subscription at the same tariff.

If you choose to turn off auto-renewal:

1. Go to the “Subscriptions” section.
2. Click on the three dots ⋮ in the line with the required subscription → Turn off auto-renewal.
3. Turn off the setting → Save.

How to change a channel in a subscription

Channels will be added to the subscription automatically after payment. For example, if you have 2 WhatsApp channels in your account and you add a subscription to 1 channel, Wazzup will randomly select a channel and add it to your subscription. 

To change a channel in the subscription:

1. In the subscription line, press ⋮ and select “Channels in the subscription”:
2. Click on the minus in the right column of the channel you want to remove from the subscription:
3. Click on the arrow in the left column of the channel that want to add to the subscription → “Save”.

How to change the number of channels in a subscription

1. Go to the “Subscriptions” section in your Wazzup account.
2. Click ⋮ to the right of the subscription and select “Change the number of channels in the subscription”.
3. Enter the new number of channels. For example, if you subscribe to 1 channel and want to add 4 more channels, enter “5” in the field. If you had 5 channels and want to remove 4 channels, enter “1” in the field.
4. Click “Continue” or “Change” depending on whether you are increasing or decreasing the number of channels.
5. If you increase the number of channels, select the payment method and pay the required amount.
6. Done. You have changed the number of channels in your subscription.

How to increase the conversation limit in a subscription

To increase the conversation limit, you need to switch to another plan. The limit will not change if you simply renew the subscription at the previously selected tariff – the dialogue counter is updated regardless of the subscription payment date every month on the 1st day.

1. Go to the “Subscriptions” section in your Wazzup account.
2. Click ⋮ to the right of the subscription and select “Increase dialogue limit”.
3.  Select a new one and click “Continue”.
4. Choose a payment method and pay the difference in price for the remaining subscription period.
5. Done. You have increased the dialogue limit.