How to connect service notifications

Notifications help you know right away if something goes wrong: a channel stops working, a CRM integration disconnects, or a subscription expires. This allows you to respond quickly and stay in touch with your customers.

You can receive notifications in Telegram — alerts will come from the Wazzup bot.

How to enable notifications

Enabling notifications takes just a couple of minutes. You'll need access to your Wazzup personal account and an account in Telegram.

1. Open the "Notifications" section in your Wazzup personal account.

2. Follow the link or scan the QR code for Telegram.

To scan the code, use your phone's camera or a QR scanning app. If you need to set up notifications for another employee — forward the link to them.

When they follow the link, the employee will be taken to a chat with the bot. They should click "Start" in Telegram.

3. In the "The notifications are received by" list, the name and account of the person who subscribed to alerts will appear. By default, all notifications will be enabled for them.

The name is loaded from the messenger account. To make it easier to navigate the list, you can rename the recipient — click the pencil icon. For example, specify a role instead of the name, or along with it: accountant, administrator Max, and so on.

How to configure notifications

By default, all notification types are active:

• about events in the "Subscriptions" section,
• about events in the "Integration with CRM" section,
• about channel status.

For each recipient, you can keep all notification types or only specific ones. For example, an accountant needs subscription notifications, but they probably won't be able to restore an integration — alerts from the "CRM Integration" section wouldn't be useful for them.

To disable notifications, click the toggle next to the relevant section or channel.

What notifications we send

Subscription notifications

We will warn you in advance when a subscription is about to expire or when it's time to change your plan, so nothing gets disrupted at an inconvenient moment.

We recommend enabling these notifications for the employee responsible for payments — for example, an accountant.

What subscription notifications are sent:

• 7 days, 3 days, and 15 hours before a subscription expires,
• on the day of expiration — we'll let you know that the subscription is no longer active,
• if auto-renewal fails,
• when a subscription balance is running low or has run out.

Only WhatsApp Business API (WABA) channel subscriptions have a balance. Wazzup will notify you when less than 25% of the last top-up remains.

CRM integration notifications

These notifications will be sent if the integration stops working. For example, if you removed from the CRM the employee who set up the integration. To get the integration working again, go to your personal account → the "Integration with CRM" section and click "Reconnect".

Enable these notifications for someone who has access to the Wazzup personal account.

Channel notifications

You can enable notifications for all channels or only for some. For example, if you have added a technical administrator and a sales manager, you can notify the technical admin about all channels, and the sales manager only about sales channels.

Wazzup will send a notification if:

• a channel stops working,
• a trial period ends in 12 hours,
• the chat limit is nearly or already exceeded.

Plan limit notifications

Some plans have a chat limit. If the limit is exceeded, the ability to write to customers is blocked.

The Wazzup bot will warn you when:

• 20% of available chats remain on the channel (for example, 10 out of 50 on the Start plan),
• the limit has been exceeded.

How to disable notifications for an employee

If an employee no longer needs to receive alerts, remove them from the recipients list — click the trash can icon.

To temporarily disable notifications (for example, while the employee is on vacation), turn off the "All notifications" toggle.