How to pay for the service

Knowledge Base

Knowledge Base

Get started with Wazzup

How to connect a messenger

How to connect WhatsApp

WABA and WhatsApp — differences, conditions, connection

How to connect the official WhatsApp (WABA)

How and why to verify a company in Meta

How to transfer a WABA number to Wazzup from another service

How to connect Telegram

How to connect Telegram Bot

Viber

How to connect Viber to Wazzup

Instagram

How to connect Instagram API

Setting up comments from Instagram

How to use Wazzup chats

Messaging in Wazzup chats

How Wazzup chats work

Chat features

Editing and deleting messages in Wazzup

Group chats

How to schedule a message

Search for messages

Chats in the mobile app

Requirements for attachments

Chat features on different channels

Correspondence on Instagram chats

How to work with WABA templates in chats

How to work with WhatsApp calls

Chat management

How to work with the unanswered counter

How to select employee roles in Wazzup without getting lost in chats

Ban prevention and unblocking

Ban on WhatsApp

How to avoid being blocked on Telegram

How to pay for the service

How to choose a price plan

Working with subscription

How to save money on service fees

Bitrix24

How to connect Wazzup

Connect Wazzup to Bitrix24

Bitrix24 integration settings

Configure additional settings for integration with Bitrix24

How to correspond

Where to find chats in Bitrix24

Type of correspondence in the feed

How to write first from Bitrix

Notifications about incoming messages in Bitrix24

Open Channels: how to set them up and how to use

Write in the Bitrix24 mobile application

How to send a file via "SMS/WhatsApp" and Bitrix24 Automation rules

How to connect a Bitrix24 widget to your site

How to work with Mexican numbers in Bitrix24

How to set up automation

How to send a message from Business Processes

How to add an Automation rule

How to send messages using CRM Marketing in Bitrix24

How to set a priority client's number in Business Process

How to write to Telegram if a client doesn't have WhatsApp

How to send SMS from Bitrix if the client does not have WhatsApp

How to use WABA templates in automation rules

Cross-cutting analytics

Roistat, Yandex.Metrics and Google Analytics in Bitrix24

Solving problems

The Wazzup button is not displayed in Bitrix24

No access to new leads and contacts

The notification chat is not cleared

Blank screen in Bitrix24

What to do if Wazzup chat is not displayed

Removed Wazzup from Bitrix, but the buttons remain

Kommo

How to connect Wazzup

Connect Wazzup to Kommo

Set up integration with Kommo

Configure additional settings for integration with Kommo

How to correspond

Where to find Wazzup chats in Kommo

How to write first to a client in Kommo

First message from Kommo mobile app

How to add a Kommo feedback button to your site

How to set up automation

How to write first to a client with Salesbot

How to reply to incoming messages using Salesbot

How to send a broadcast message from Kommo

How to write in WhatsApp using a trigger

How to work with WABA templates in Salesbot

How to send SMS from Kommo if the client does not have WhatsApp

How to send a message with Salesbot buttons

Cross-cutting analytics

Roistat, Yandex.Metrics and Google Analytics in Kommo

Solving problems

How to get rid of duplicates in Kommo

Blank screen in Kommo

The Wazzup button on the left panel of Kommo is not displayed

Zoho CRM

Connect Wazzup to Zoho CRM

Set up integration with Zoho CRM

How to write to a client in Zoho CRM

How to send automatic messages to WhatsApp from Zoho CRM

HubSpot

Connect Wazzup to HubSpot

Set up integration with HubSpot

How to automatically send messages to WhatsApp from Hubspot

Write first on WhatsApp in HubSpot

Wazzup chats in HubSpot

Pipedrive

How to connect integration with Pipedrive

How to set up integration with Pipedrive

Configure additional settings for integration with Pipedrive

Where are the Wazzup chats in Pipedrive

How to write first on WhatsApp and Telegram from Pipedrive

How to create contacts, leads and deals in Pipedrive with Wazzup integration

Other CRMs

How to connect Amwork to Wazzup

How to connect Wazzup to Flowlu

How to connect Wazzup to Qobrix

How to connect Wazzup to Deskie

How to sell even easier

Connect applications

Which Wazzup app is right for you

How to give employees access to applications

How to install and set up applications

Use the features in your account

How to connect service notifications

Auto-responses

How to use Wazzup templates

Analytics: increase sales based on numbers

How contact blocking works

All about WABA

General info about WABA

WABA billing

How to correctly specify the display name for your WhatsApp Business profile

WABA templates

Why WABA template does not pass moderation

What is Read Rate in WABA and how to maintain a high score

WABA template categories

Why WABA template appears differently in the chat

Limits on WABA conversations

How to add a WABA template

What are WABA universal templates and why are they needed

Ban prevention and unblocking

WABA template blocking: why it happens and how to avoid it

WABA bans: reasons and how to lift them

MMLite: how to avoid WABA spam bans

For partners

Public API

API entities and terminology

Working with channels

Working with the user entity

Working with contacts

Working with a list of deals

Loading sales funnels

WhatsApp Business API templates

Migration of API v2 users to API v3