WABA billing

WhatsApp Business API (WABA) payment consists of two parts: subscription payment and correspondence payment.

WABA subscription payment

Subscription payment is a subscription fee for using the service. The subscription payment is:

• 90 $ when paying WABA for a month,
• 81 $ per month when paying WABA for 6 months,
• 72 $ per month when paying WABA for a year.

The WABA plan offers integration with CRM, all Wazzup features and no limits on dialogues — you can communicate with any number of clients per month. 

Correspondence payments

When you write to a client, you buy a 24-hour session — correspondence with them. This does not mean that you can only chat with the client for 24 hours. You can chat as much as you want, but you will have to pay for 24-hour sessions as part of your dialog.

There are four types of paid sessions:

• correspondence started with the WABA template of the “Alerts, reminders, questions for customers” category,
• correspondence started with the WABA template of the “One-Time Passwords” category,
• the correspondence started with the WABA template in the Marketing category,
• a customer’s inbox is responded to with a normal message. The first 1000 such correspondences each month are free of charge.

👉 What are the template categories

Multiple sessions will start with a client if you send a template from one category and then within 24 hours from another category

For example, if you send a template “Marketing” and then “One-time passwords” within 24 hours — you will start two correspondences, because the templates are from different categories. There is an exception to this rule — see below.

You only have to pay for the start of a 24-hour correspondence, not for each message

When you opened a 24-hour session, you can send for free:

• messages of the type you started the correspondence with. For example, if you started with the “Marketing” template, you will be able to send other templates from the same category for free within 24 hours,
• regular messages or Wazzup templates because they go away as regular messages,
• magic that works in our service: WABA templates with only text or text and buttons like “Quick response” from any category will cost free of charge too. We’ll send them as regular messages, so Facebook won’t charge anything for the correspondence.

Payment is always deducted only after the business reports. If a customer writes to you and you don’t reply, it sucks, but it’s free.

How much does a 24-hour WABA session cost

The price per session depends on two conditions:

• In which country the client is located (determined by the code of his telephone number).
• What exactly are you sending to the client: a regular message or a template. If a template, then what category.

We deduct the money for the sessions in the currency of your personal account.

Where the money is written off from

A WABA subscription has a balance. When you start a session, it is automatically deducted from your balance in the currency of your Wazzup account.

You don’t have to make any manual payments or wait for them to pass. You just need to make sure that you have money on your balance. Turn on notifications in your personal cabinet — we’ll notify you when the money is running out.

FAQ