How to write first on WhatsApp and Telegram from Pipedrive

1. Go to the contact or deal card and enter the contact’s phone number.

2. A chat with the client will appear. If the manager has several numbers available, the chat will be created from the seller’s priority number

If you need to write from another number: click on the arrow next to the contact’s name in the chat list → create a chat from the desired number by clicking the “+ Create dialogue” button.

Mexico and Brazil have 2 phone number formats:


+55-xx-xxx-xxxxx-xxxxx — old format of 12 digits
+55-xx-xxx-9xxxxx-xxxxx — the new format of 13 digits


+521-xxxx-xxxxxx-xxxxxx — old format of 13 digits
+52-xx-xxxxxx-xxxx — new format of 12 digits

In WhatsApp, chat is only possible with a long number, that is, the new format for Brazil and the old format for Mexico. Wazzup also works only with long numbers in both cases.

To reach customers in Brazil and Mexico, write to them on long numbers, i.e. 13-digit numbers. If you try to write to a short number (of 12 digits), you will get an error: "This number is not in WhatsApp. The client may have changed the number or deleted the account"

3. Write and send a message.

4. Done — you have created a dialogue and wrote first.