Now the salesperson can write to the customer faster in Pipedrive: Wazzup chat is displayed in lead, deal and contact details view.
Also, we fixed bugs: now you can reply to messages from hidden numbers and we sign the name of a contact in group chat.
Pipedrive: chatting with the customer is even more convenient
Wazzup chats with the client is now displayed in a contact, lead, deal details view. A salesperson can fill in details and chat side by side — no extra clicks to open a dialog.
WhatsApp: you can text to hidden numbers
If a client goes to WhatsApp chat from Facebook or Instagram ads, their number may be hidden. Unless the client provides the number, the company won’t know it.
Before: it was not possible to reply to clients with hidden numbers. Even if the client shared the number, which a seller then added to the contact details.
After: fixed, messages to hidden numbers are sent.
If you suddenly get a message from a hidden number, the phone field in CRM will be filled with random digits, and in WhatsApp chat the number will be displayed in the format +55********11.
WhatsApp: show a contact’s name in group chats
Before: sometimes the name of a contact was not displayed in the group chat, although it was on WhatsApp. There was only a phone number next to the message.
After: we show the name if it is specified.
That’s all for now, folks
Have good sales, everyone :*