You can communicate with clients in group chats on WhatsApp and Telegram in Wazzup.
Group chats on different plans
You can create a new WhatsApp group chat directly in Wazzup. In Telegram, group chats work the same on all plans, but in WhatsApp, there are some differences:
Start and Inbox
- Cannot create or edit groups.
- WhatsApp groups are not synced.
Pro and Max
- Can create and manage group chats.
- WhatsApp groups are synced automatically in Wazzup.
There are no such restrictions in Telegram—group chats are available on any plan.
If you switch from Pro/Max to Start/Inbox
- You will not be able to send messages, and incoming messages will not be received.
- Group name and participant list cannot be changed.
- When switching back to Pro/Max, chat history from the Start/Inbox period will not be restored.
If you work with groups on Telegram
There are two types of group chats in Telegram: regular chat and supergroup. For participants, a supergroup is no different from a regular chat. It looks like a customized group chat. For example, you can search by participants or get access by link.
We are not yet able to fully support supergroups: if a chat upgrades to this status, we do not let you text in it. We are working on fixing that. But for now, here's how it works.
How a Telegram chat becomes a supergroup. It usually happens on its own if:
— the admin has made the group public, i.e. opened access via a link;
— the admin added the chat to a folder and copied the link to it;
— more than 200 members have been added to the chat.
A group chat can become a supergroup at any moment, not only at the very start.
How to make sure that everything’s OK. Suppose you are creating a group chat right now, open access by following the public link at once before anyone sends a message. Then the new chat will become a supergroup before it gets to Wazzup and everything will work OK. If you don't need access by following the link, open and close it — the chat will remain in supergroup status.
If a group’s already been created, do not open access to the chat via the public link. Also, make sure that there are less than 100 participants in the chat. If not, it will not synchronise and get updated.
If you are not an admin, but a member — alas, you will not be able to affect it. If the admin turns the chat into a supergroup, you will no longer be able to text in it.
As soon as it will be possible to communicate in supergroups via Wazzup, we’ll let you know in this article.
How to create a group chat in Wazzup
1. Enable group chat creation. Go to Settings and activate the “Group chat creation” option.
2. Go to Chats, select the desired conversation, and click “Create group chat” (button at the top right of the screen).
3. You can now configure the group. In the settings menu:
- Enter the group name.
- Attach a photo (JPEG or PNG only).
- Add participant phone numbers.
4. To add participants, enter their numbers and click “Add Contact”.
During chat creation, you can remove users by clicking the cross in the “New Contact” card.
The contact from the chat where the group is created will be added automatically. Your number will also be added to the chat.
5. Click “Create Group”.
After the chat is created:
- If there was already a conversation with the contact, they will automatically appear in the group participants list.
- If the contact is not registered on WhatsApp, a notification will appear stating that the number is not found on WhatsApp.
- If the user has privacy settings enabled, they will receive an invitation link, which will be valid for 3 days.
How to manage a group
If you created a group chat, you can:
Add and remove participants. To add a new contact to the chat, simply click the “+Add Contact” button.
Once the chat is created, you can remove a participant by clicking the three dots on the right → “Remove Contact” → Confirm the removal.
Rename participants. To change a participant’s name, click on their name, and a field will appear to enter a new name.
Change the group avatar and name. Hover over the group avatar and click on it. A menu will open where you can upload a new image. To change the group name, click on the current name and enter a new one.
If you were added to a group directly in the messenger and not through Wazzup, you won’t be able to add or remove participants, rename the group, or change its photo. However, you will be able to edit participants’ names.
How group chats work in Kommo
You can chat in group conversations in imBox Kommo, Wazzup chats, and our apps.
You cannot create group chats from imBox.
If a group has more than 100 participants, it will not be pulled into Kommo.
You cannot send messages to a group chat via Salesbot.
A group chat will appear in imBox automatically if:
- A user was added to a group chat in the messenger,
- The chat is linked to a channel connected to Wazzup,
- At least one message has been sent in the group.
If a group chat is created from the Wazzup window, a comment with its name will appear in the last deal’s card.
Currently, a group chat creates a contact and a deal in Komo if automatic creation is enabled in Wazzup integration settings (point 2).
However, if a new participant is added to the group chat and is not yet in the CRM, they won’t be created automatically. A contact and a deal will only appear if the client sends a direct message to the company.
How managers see and work with group chats:
Managers receive notifications for all new messages in the chat — even if they are sent by a contact assigned to another salesperson.
If one manager resets the unread message counter, it will be cleared for all other managers as well.
If the group contact does not have an assigned manager, the chat will be visible to all salespeople who receive new clients.
How group chats work in Bitrix24
If you communicate via Bitrix24 Open Line, the group chat name and image will match those in the messenger. However, the CRM does not automatically create deal or contact cards.
When creating a group chat from the Wazzup window, a comment with the contact’s name will appear in the last deal’s card.
