The limit for all attachments when sending from CRM chat is 10 MB. The limit via API using the send message method is 10 MB.

The following restrictions apply when sending an attachment from the Wazzup widget and mobile app:

WhatsApp

• Documents .pdf, .do*, .xl, .ppt — 45 MB;
• Images .jpeg, .jpg, .png — 45 MB;
• Video .mp4 — 45 MB;
• Audio .aac, .mp4, .amr, .mpeg — 45 MB;
• Voice messages .ogg; codecs=opus — 45 MB.

WABA

WABA templates

• Documents .pdf — 50 MB;
• Images .jpeg, .jpg, .png — 5 MB;
• Video .mp4, .3gpp — 16 MB. Only the H.264 video codec and AAC audio codec are supported. Only videos with a single audio stream are supported.

Regular messages

• Documents .pdf, .zip, .docx, .xl, .ppt — 50 MB;
• Images .jpeg, .jpg, .png — 5 MB;
• Audio .aac, .mp3, .amr, .m4a, .ogg — 16 MB;
• Video .mp4, .3gpp — 16 MB. Only the H.264 video codec and AAC audio codec are supported. Only videos with a single audio stream are supported.

Instagram

Images: jpg, png, bmp — 8 MB.

Voice messages: ogg.

You can only reply to a comment with a text message. Messages with attached documents, photos, video and audio files will not be sent.

Telegram

• Documents .pdf, .zip, .gif — 20 MB;
• Images .jpeg, .jpg, .png — 5 MB;
• Audio .mp3, .m4a — 20 MB;
• Video .mp4 — 20 MB;
• Voice messages:
  
  • From Telegram Personal channels: .mp3, .ogg, .aac, .wav, .m4a files up to 1 MB are sent as voice messages. Larger recordings are converted and displayed in the chat as an mp3 file.
  • From Telegram Bot channels: .mp3, .ogg, .m4a files up to 50 MB are sent as voice messages. Larger recordings are converted and displayed in the chat as an mp3 file.