The channel status shows whether everything is fine with it and what needs to be done to resume its operation.

Active — the best status. It means everything is working. A message can be sent only when the channel is in this status.

Wait a minute — a temporary status. If you see it, wait until it changes to one of the permanent statuses.

Wait a minute for WhatsApp Business API: the channel has already been created in Wazzup, but it is not yet configured on Facebook's side.

Opened elsewhere: the channel is not working because it has been added to another Wazzup account. To resume operation, click "Use here" in the Wazzup personal account or log out from all devices in the messenger app. Scan the QR-code again.

On moderation: WABA channels receive this status when you have completed the setup and entered the phone number in Facebook's windows, but Facebook is still verifying the number.

Subscription not paid: go to the "Subscriptions" section → select the subscription that contains this channel → click "Renew".
To receive timely notifications about your subscription status — configure notifications.

Not authorized: the channel is not working, but you can fix it using the "Authorize" button.

Approaching dialog limit: this status appears when less than 20% of unique dialogs remain from the quota included in your plan. At the beginning of the next month, the counter will reset. If that bright day is still far away, you should change your plan.

Dialog limit exceeded: you have exceeded the limit included in your plan and cannot write to unique dialogs from Wazzup chats. You can change your plan or wait until next month.

Not in the subscription: the channel is not working. Add the channel to the subscription via the "Subscriptions" menu → three dots → "Channels in the subscription".

Banned: Meta has banned the WhatsApp Business API channel. Write to our support — we will request Meta to restore it.

It's best to contact us as soon as you notice that the channel is down. There is no way to know how long Meta will review the case.

In most cases, the number is unblocked. But we cannot guarantee that it will definitely be restored.

Ran out of money: your WhatsApp Business API subscription balance has run out of money. Top up the balance: "Subscriptions" → in the subscription row click the ⋮ menu → "Top up balance".

Blocked: this status appears for various reasons, mostly technical. Contact our support to find out the cause.

Deleted: you deleted the channel.

In order to receive timely notifications about changes in the channel status, set up the notifications.