This article explains how to send a file via “SMS/WhatsApp” from a lead card, Automation rules and two activities in Business Processes:
- [Wazzup] Send a WhatsApp message from a specific channel,
- [Wazzup] Send a WhatsApp message from the responsible person’s channel.
In these, you can send files up to 10 MB with a link to those files. The service downloads the content and forwards the document. Therefore, the client will not receive the link — only the attachment will be displayed in the chat.
How to send a file using a link
1. Prepare a link to the file:
Send the file via Wazzup chat to your number or customer’s number → right-click the file → copy its URL.
2. Add the link in the text of the message. Enclose all links in square brackets [ ]. It should look like this:
[https://store.wazzup24.com/c4d2f98d9b3d75d1a8e8d760343c26cc66495ea4]
3. Done. The file can be sent to the client.