How to connect WhatsApp

Knowledge Base

Knowledge Base

How to connect WhatsApp

You will need a phone with the WhatsApp app or WhatsApp Business to connect.

You can connect as many WhatsApp numbers as you like to Wazzup. On each number, chats are allocated to the right employees and the manager controls the correspondence.

How many numbers to connect

Most companies need just one number, but some companies need several numbers because they have

Several branches. For example, a chain of beauty salons, where each salon needs a separate number. Employees won't have to distribute requests to branches - clients will write to the right place;

Several departments. For example, the sales department would have one WhatsApp account, and HR would have another WhatsApp account; then job applicants would go to HR, and clients would go to sales.

Different groups of customers that different people work with. For example, retail customers are handled by some salespeople and wholesalers by others;

Each manager has a different number. This is the case for those guys who handle big deals, like selling real estate or cars, and work with the client personally. They usually have business cards with a personal number on them.

If you don't already have a WhatsApp account, sign it up for the number your clients already call (even a landline will do). That way they can call and text to the same number.

How to add a landline number to WhatsApp

Adding a landline number is very easy. You will need WhatsApp Business for this.

Open the WhatsApp application on your phone → "Accept and continue".
Enter your phone number → "Next".
Tap "OK".
Wait a minute for the buttons to become active.
Select "Call me".
Press "Not now".
Accept the call and enter the code that the robot will dictate.

Done, you have added a landline number to WhatsApp.

If you've just registered a WhatsApp account or if you logged into the account from another phone before connecting to the service — you should correspond in the messenger from your phone within a day. It's enough to communicate with 10-15 people.

How to connect WhatsApp to Wazzup

If you connect a new number to Wazzup right away, you risk getting banned. To avoid it you should text from your WhatsApp app for 24 hours without connecting to our service. You can write anything and anyone you want. 10-15 active chats are enough.

1. Go to Channels → Add Channel.

2. Choose WhatsApp → WhatsApp.

3. Scan the QR code on screen or connect the channel via phone number.

How to log in via QR code

Tap "⁝" (Android) or "Settings" (iPhone) → Linked devices → Link a device → scan the code with your camera.

How to log in via phone number

In the "Log in via phone number" tab, enter the WhatsApp account number you want to connect → tap "Continue".

Enter the verification code that appears in your Wazzup account into the WhatsApp app. WhatsApp may automatically send you a notification requesting the code on your phone. If this doesn't happen, tap "⁝" (Android) or "Settings" (iPhone) → Linked devices → Link a device → Link with phone number.

Connect Whatsapp

Done! The channel will appear in your channels list.

Within 30 seconds, the last three chats with messages will be uploaded. The rest of the chats will be loaded when you'll get new messages in them: you text the client or they text you.

To keep the channel running steadily, open WhatsApp on your phone once every couple of weeks. If you don't, WhatsApp will log you out of Wazzup and other related devices. Then you'll have to reconnect the channel.

When you add your first WhatsApp channel, you have a three-day test period. You can use the service for free and test the features without restrictions.

Next, connect Wazzup to your CRM: Bitrix24, Kommo, HubSpot, Zoho.