Knowledge Base

How to connect WhatsApp

You will need a phone with the WhatsApp app or WhatsApp Business to connect.

You can connect as many WhatsApp numbers as you like to Wazzup. On each number, chats are allocated to the right employees and the manager controls the correspondence.

Most companies need just one number, but some companies need several numbers because they have

Several branches. For example, a chain of beauty salons, where each salon needs a separate number. Employees won't have to distribute requests to branches - clients will write to the right place;

Several departments. For example, the sales department would have one WhatsApp account, and HR would have another WhatsApp account; then job applicants would go to HR, and clients would go to sales.

Different groups of customers that different people work with. For example, retail customers are handled by some salespeople and wholesalers by others;

Each manager has a different number. This is the case for those guys who handle big deals, like selling real estate or cars, and work with the client personally. They usually have business cards with a personal number on them.   

If you don’t already have a WhatsApp account, sign it up for the number your clients already call (even a landline will do). That way they can call and text to the same number.

  1. Open the WhatsApp application on your phone → "Accept and continue".
  2. Enter your phone number → "Next".
  3. Tap "OK".
  4. Wait a minute for the buttons to become active.
  5. Select "Call me".
  6. Press "Not now".
  7. Accept the call and enter the code that the robot will dictate.

Done, you have added a landline number to WhatsApp.

How to connect WhatsApp to Wazzup

If you connect a new number to Wazzup right away, you risk getting banned. That’s why a new WhatsApp account you haven’t been communicating much from should be warmed up before connecting.

You should text from your WhatsApp app for 24 hours without connecting to our service. You can write anything and anyone you want. 10-15 active chats are enough to warm up.

  1. Go to Channels → Add Channel.
  2. Choose WhatsApp → WhatsApp.
  3. Scan the QR code.

Once added, the channel will appear in the “Channel List”.

Within 30 seconds, the last three chats with messages will be uploaded. The rest of the chats will be loaded when you’ll get new messages in them: you text the client or they text you.

How to make the channel work stable

Stability depends on the phone with the application. If the phone loses connection or is switched off, the messages will stop coming and going. When the connection is re-established, the channel will start working and all messages will be retrieved.

Therefore:

  • Put the phone on a charger and keep it on so that it doesn’t run out of power for sure.
  • Connect your phone to Wi-Fi. Keep it close to the router so it’s always online.
  • Make sure the app doesn’t ‘go to sleep’.

How to make your phone sleepless

Older Android: Settings → Screen → Sleep mode → Do not activate.

 

Modern Android:

  1. Settings → Battery and performance → Power → Power save → Turn off "Restrict background activity";
  2. Settings → All apps → WhatsApp or WhatsApp Business → Activity control → Select "No restrictions";
  3. Settings → All apps → WhatsApp or WhatsApp Business → Other permissions → Tick the "Run in background" option.

iOS: Settings → Basic → Content Update → WhatsApp or WhatsApp Business → Turn on the slider.

When you add your first WhatsApp channel, you have a three-day test period. You can use the service for free and test the features without restrictions.

Next, connect Wazzup to your CRM: Bitrix24, amoCRM, Hubspot, Zoho