Connect Wazzup to Bitrix24

Knowledge Base

Knowledge Base

Connect Wazzup to Bitrix24

Let’s look at how to connect Wazzup to Bitrix24.

To connect Wazzup, you need an active subscription to the Bitrix24 market. Before you start setting up, make sure that your subscription is active. If you have any questions, our support team is always ready to help.

Connecting Wazzup to Bitrix24 from the Market

1. Open your Bitrix24 account. In the left-hand sidebar, go to the "Applications" → "Marketplace" section.

2. Enter "Wazzup" in the search bar and select Wazzup (WhatsApp, WhatsApp Business API, Telegram, Viber).

Only a user with administrator rights for the Bitrix24 account can install the app.

If the user who installed the integration loses administrator rights, the integration will stop working and will need to be reconnected. When changing the domain in your Bitrix24 portal, you need to remove the existing integration in the Wazzup dashboard and then set up a new one using the new domain.

3. In the pop-up window, click "Install".

4. Review the information in the window, including the terms of use for the solutions catalog, the license agreement, and the privacy policy. Then click "Install".

5. Click "Open Application".

6. The Wazzup personal account will be opened in Bitrix24. Log in or sign up.

7. Then go to the "Integration with CRM" section and click "Connect".

A new tab will open with a notification confirming a successful connection.

8. You have successfully connected Wazzup from the Bitrix24 marketplace.

If you haven’t connected messengers yet, you’ll need to do this in the "Channels" tab.

To set up your integration, go to the "Integration with CRM" section. To ensure everything works correctly — such as deals being routed to the appropriate pipelines, salespeople seeing only their own chats, and managers monitoring their team — the integration needs to be properly set up.

How to connect Bitrix24 from Wazzup

First, connect the messenger to Wazzup in the "Channels" section — otherwise, you won't be able to set up the integration.

1. Open your Wazzup account and go to the “Integration with CRM” section → select “Bitrix24”.

2. To connect Wazzup to Bitrix24, follow steps 1–5 described above in this article.

Start by installing the app in the Bitrix24 marketplace.
After clicking “Open app” in Bitrix24, return to Wazzup.
Paste the link to your Bitrix24 account, click “Confirm”, and then “Connect”.

3. After that, a new tab will open with a notification about a successful connection.

If you have any questions, our support team is always ready to help.