How to receive notifications about client accounts

Official partners can receive notifications about how clients' services are running. This way, you'll know immediately if something goes wrong.

You can enable notifications in two ways:

• in the Wazzup partner or client account,
• via API.

Notifications in the personal account

What types are available

Notifications about a channel or integration stopping working, or a subscription about to expire.

How to enable them

There are two options:

• through the partner account — you will then receive notifications for all child accounts;
• through a specific client's account.

Go to the "Notifications" section in your account or your client's account → add administrators following the instructions. They will receive notifications in Telegram Bot or MAX Bot.

If you need to receive notifications for all clients except a few specific ones

In that case, it's better to enable notifications in your partner account and then disable them for specific clients: go to the client's account → open the "Notifications" section → delete the administrator using the trash can button.

Notifications for that account will stop. However, if you add a new recipient through your partner account, you will need to disable notifications for that client again.

How to configure them

By default, all notification types are enabled: for channels, integrations, and subscriptions. We recommend keeping them to ensure everything is working properly for your client.

If you need only certain types of notifications, you'll need to configure them separately in each child account.

API notifications

What types are available

Notifications about a channel status change or a WhatsApp Business API (WABA) template status change.

WABA template status information is useful when you need to quickly set up a broadcast or test a channel. This way, you don't have to manually check the status in the client's account, and if a template is rejected, you can immediately submit a new one for review.

How to enable them

Using the Wazzup public APIv3. To do this, subscribe to webhooks:

• channelsUpdates webhook for channel status changes;
• templateStatus webhook for WABA template status changes.

You will need:

1. An API key from the child account: you can get it in the client's account → the "CRM Integration" tab.

2. A server with a public URL to receive the webhooks.

3. An access token for your CRM or system API to record the data.

Examples of what you can do with the data:

• with channelsUpdates — log channel status changes in the deal or contact card and create a task in the CRM;
• with templateStatus — notify a manager when a template is approved or rejected, so they can immediately submit a new one for review.