In Wazzup, each chat displays a counter indicating how many messages from the customer have not yet received a reply from a manager. Refer to the guide for more information.

Methods

• GET /v2/counters/unanswered/{user_id} — retrieve the unanswered counter for a specific CRM user.
• DELETE /v2/chats/unanswered — reset the unanswered counter for all chats.

Retrieving the Unanswered Counter

This method returns the total number of unanswered messages for a specific CRM user (user_id).

Path parameters
user_id — User ID in CRM.

Request example:

curl -L 'https://tech.wazzup24.com/v2/counters/unanswered/1' \
-H 'Authorization: Bearer <client_access_token>'

Response example:

{
"data": {
"counter": 5,
"type": "red"
},
"meta": {
"timestamp": 1759499127
}
}

Result: the number of unanswered messages for the specified user.

Response parameters:

In the response example, the red counter for user ID 1 indicates that the user has 5 unanswered messages in chats with customers they are responsible for in the CRM.

Resetting the Unanswered Counter

Resets the unanswered counter for all chats in the account. This is useful when a large number of unanswered messages have accumulated across conversations.

Example:

curl -L -X DELETE 'https://tech.wazzup24.com/v2/chats/unanswered' \
-H 'Authorization: Bearer <client_access_token>'

Response example:

{
"data": {
"account_id": "78231464",
"cleared": true
},
"meta": {
"timestamp": 1759499164
}
}

Result: The unanswered message counter has been reset for all chats.