Additional settings can be found in the "Integration with CRM" section → in the "More" tab. They apply to all channels at once.

1. The numbers within your CRM that are written with an 8 are considered as beginning with a +7

We can only send a message to a number beginning with +7. Turn this setting on so you don't have to change 8 to +7 in your CRM numbers.

Turn this setting off only if you have customers from Asia.

2. Hide client phone numbers in Wazzup for selected employees

This setting helps protect your client base.

When enabled, phone numbers are hidden in Wazzup chats in the CRM and in Wazzup apps. Selected employees see only the first and last digits: +52 55 *** *** 34.

This setting does not affect usernames: they will be displayed in full in chats.

3. Decrypt the links sent by Salesbot into their normal view

Salesbot shortens links into the form amo.sh. For example, the link kruglosutka.ru will look like this: amo.sh/4823.

Decrypted links do not cause distrust, so the number of clicks on them is greater. When decrypted, WhatsApp will display a preview of the link's content.

Do not enable transcription if you use link navigation in automation. For example, so that when a link is clicked, the sales rep is automatically set a task. If the link is decrypted, the automation will not work.

WhatsApp will not display a preview when you send an unencrypted link.

4. Notify "Managers" on all messages

This setting may be needed if in the settings item "Select employee roles" you have salespeople with the "Manager" role.

Enable the setting if sellers with the "Manager" role need to get notifications from all Wazzup chats. Not only chats they're responsible for, but also their colleagues' chats.

This is how online stores and support departments work: customers come with simple questions and it doesn't matter who answers them.

Without the setting enabled sellers with the "Sales rep" role receive notifications in Wazzup only from chats with clients they are responsible for. The "unanswered" icons in such chats will be red.

Notifications are not received from other sellers' chats, and their "unanswered" icons are grey.

This is how classic sales departments work, where the manager not only controls the seller, but also leads his own clients.

5. Show Wazzup widget in the left panel of the Kommo menu

After integration is enabled, the Wazzup button appears on the left panel of the Kommo menu. If you click on it, the window with all manager's chats will open.

If you turn off the setting, the button with all available chats will disappear. Then the seller will only be able to open a chat with a specific customer from the card.

6. Priority channel

This settings item is for employees who have access to more than one WhatsApp channel. Select which channel the message will leave from if the employee texts the client first.

API Key

If you lack the functionality of the built-in integration, you can refine it with the API.