How to write first from Bitrix

Knowledge Base

Knowledge Base

How to write first from Bitrix

Here we tell you how to write first manually on WhatsApp, Telegram and Viber. But we also have articles on how to write to a client automatically using automation rules and Business Processes.

From Wazzup Chat

From a Wazzup chat, you can initiate a conversation by phone number as well as by Telegram username.

1. Go to the deal card and enter the contact's phone number.

If you write first on Telegram, we recommend writing by username. If you write to the number first more than once every three minutes, Telegram may temporarily ban you for suspicious activity. And you can write as much as you like by username

To write by username, in the contact card, fill in the TelegramUsername_WZ field with the account name via @. For example, @Wazzup_support_bot

2. Click on the "Wazzup" button on the top menu bar.

Bitrix Wazzup Button Card

3. A chat with the client will open. If the seller has multiple numbers available, the chat will be created from the sales rep's priority number.

If you need to write from another number: click on the arrow next to the contact's name in the chat list → create a chat from the desired number by clicking the "+ Create dialogue" button.

4. Write and send a message.

5. Done — you have created a dialogue and wrote first.

From a deal

From a deal, you can only initiate a conversation by phone number. Writing by Telegram username will not be possible.

1. Go to the deal card. In the menu in the comments, select the action "Message".

2. Specify Wazzup in the channels.

In the line, you can select only the type of channel from which the message will leave — WhatsApp, Telegram or Viber. You cannot select a specific number. If the seller has more than one number available, the message will be sent from the priority channel.

Bitrix Message From a Deal

3. Enter your message text.

Bitrix Message Example From a Deal

You can add an attachment to it, but only by link. For this:

a) Prepare a link to the file. Send the file via Wazzup chat to your number or customer number. The service will process the file and assign a link to it.

b) Right click on the image → copy the URL of the image.

c) Add a link to the message. Enclose all links in square brackets [ ]. It will turn out like this:

[https://store.wazzup24.com/c4d2f98d9b3d75d1a8e8d760343c26cc66495ea4]

4. Click "Send" — the message will go to the client. It will be displayed in the comments to the card and Wazzup chats.

It is better to write to new clients in Telegram no more than once every 3 minutes. Otherwise, Telegram will think that you write suspiciously often, and may block you for a while