By participating in the Wazzup Partner Program, you agree to these rules and the Partner Agreement.

Contents

• The Partner Program Explained: Purpose and Rules
• Partner Commission
• Additional Partner Benefits
• Our Expectations from Partners
• How Partners Receive Referral Commissions
• Frequently Asked Questions (FAQ)
• Guidelines: Working with Clients
• Getting Help

The Partner Program Explained: Purpose and Rules

As partners, we share tasks and profits. Our team builds a product that solves people's problems, and you—bring in clients and get paid for it, plus other bonuses.

To make our mutual expectations clear, we've prepared these rules. Here we explain:

• how and under what terms we share revenue from client payments,
• how you will receive your money,
• what else you get besides commissions.

Partner Commission

Partners receive a percentage from subscription payments and WABA balance top-ups.

Commission on Subscription Payments

The payout amount depends on how you work with the client. You can choose one or both of the following models.

1. Accept Payments from Clients and Get 35% or 50%.

The mechanics are the same as in amoCRM or Bitrix24 partner programs. You register a new user via your partner account, set up Wazzup, accept payment, and purchase the service for them using your partner discount.

The discount is your commission. You keep the discount amount immediately and use the remaining funds from the payment to top up your partner account to buy the service.

The commission percentage on payments you process depends on the number of clients you've sold Wazzup to:

• If you have 9 or fewer clients — 35%,
• If you have 10 or more clients — 50% on all payments you accept.

Once you bring in your tenth client, you will receive 50% on all subsequent payments from both existing and new users.

If you stop working with a client, but they continue using Wazzup and pay for the service themselves, you will receive 20% according to the model below.

2. Refer Clients — They Pay for the Service Directly to Us, and You Get 20% of Their Payments for One Year from Their Registration Date.

Use this model if you don't want to handle client payments. Simply have the person register using your referral link. We will credit the commission to your partner account monthly.

Commission on WABA Balance Top-ups

All partners receive 10% from WABA balance top-ups, regardless of client count or top-up method:

• If the partner tops up via their account — the top-up amount is reduced by 10%;
• If the client tops up via their account — 10% of the amount is credited to the partner's account for one year from the client's registration date.

Additional Partner Benefits

Transparent Payouts: You can see in your partner account the payments from clients registered via your links and understand what commission we will credit to you.

Training and Support at All Stages of Client Work. We explain how the service works, how to promote it, and how to talk to clients about the product. Those who complete our training receive a certificate confirming their ability to set up our service.

Free Channels and Service Discount. Partners get one channel each for WhatsApp, Instagram*, Telegram, and Viber on the Max tariff in two accounts:

• In your personal account, which you can use for your own commercial purposes.
• In a demo account. Use it only to demonstrate the service to clients and test its features.

You can also add more channels and pay for them from your partner account at a discount equal to your commission rate.

Eligibility to Earn Commission from Payments of Your Clients Who Joined the Service Before You Became a Partner. If you work with a Wazzup user who is not partnered with another affiliate, you can link them to your account via support.

Opportunity to Influence Service Development. Your suggestions will always be reviewed by the Wazzup product team—we discuss them every week.

We collect feedback but don't always act on it. If we believe a feature "won't catch on" or won't solve client problems—we don't pursue it, because our company bears the final risks for development.

Bonuses for Partners Who Have Sold the Service to 10 Clients:

• A WABA (WhatsApp Business API) channel with no monthly fee. Payment is only for conversation sessions. Learn how WABA works and see session pricing here. To connect the channel—write to support;
• A personal manager;
• Certificates confirming your expertise in the service.

Our Expectations from Partners

Partners Understand the Realities of Working with an IT Product

1. Partners know that bugs are inevitable in any IT product, and Wazzup is no exception.

We integrate WhatsApp with CRMs: if there's an issue on the messenger or CRM side—it will affect the service.

If a problem arises, it will take time to find and fix the cause. During these periods, users may react sharply to disruptions, so the partner's task during an outage is to reassure clients.

2. Partners understand that it's impossible to predict exact timelines for fixing bugs or developing features.

We can give estimates when we know the problem and can gauge how long it might take to fix. The catch is that when something breaks, quickly identifying the root cause isn't always possible—symptoms can point to various issues.

For example, a queue delay might be due to a DDoS attack, bugs in an iframe, server problems, or CRM issues. To figure it out, we check if the traffic differs from normal load. Then we dig deeper and eliminate what definitely isn't the cause.

Finding the root cause takes the most time. Once we know what broke, we usually fix it quickly. Giving timelines beforehand is often pointless because typically, from the moment we identify the problem to fixing it, only about 5 minutes pass.

Partners Complete Training and Use Promotional Materials

Program participants complete training to know the service's advantages and understand how to solve client problems with Wazzup. If you don't base your sales pitch on your clients' needs—you won't be able to sell the service.

Partners Sell the Existing Product, Not Promises

Sometimes people sell features that don't exist yet—we are against this approach. The partner's task is to communicate the value of the existing functionality.

Clients choose from services already on the market that meet their needs; they don't wait for a perfect product. So if they need WhatsApp integration, they will choose one of the available apps anyway—and it's pointless for you to rely on a buyer's "wishlist" that no service can fulfill.

Wazzup has enough value for a person to choose us: the service already solves more problems than competitors' products. Therefore, to make a sale, you just need to explain how the current version of Wazzup will solve the person's real problems and why we are better than other services.

How Partners Receive Referral Commissions

If clients pay for the service themselves, on the first day of each month, 20% of their payments from the previous month is credited to your partner account. For example, if a referral paid for the service on May 10th, you will receive the commission not immediately, but on June 1st.

You can use the commission to:

• pay for the service for other clients;
• withdraw from your partner account.

To withdraw funds from your partner account, contact the partner department on Telegram or WhatsApp—they will help you invoice us correctly, and we will pay it within three days.

We credit and pay commissions in the currency of your account. If a client pays for the service in a different currency—we convert the commission when crediting it to your partner account.

Partners are responsible for paying their own taxes.

Frequently Asked Questions (FAQ)

Can I work with a client who registered in Wazzup on their own?

Even if a client registered independently, you can accept their payments and purchase the service with your partner discount—but first, you need to link the client to your account. To do this, contact support and provide their login and account number. If the client isn't working with another partner, we will link them to you.

A client working with another partner wants to work with me. Can I get commission from their payments?

Yes, a client can switch from another partner to you. Ask the client to write to support from the email or phone number they used to register with Wazzup. Afterward, you will be able to accept their payments.

You cannot write to support yourself and request to link another partner's client to your account without the client's consent. This protects partners from client "poaching."

If you accept the client's payments—you will receive your partner discount amount.

If the client starts paying for the service directly to us—the referral 20% will go to the partner who originally registered them, even if the client is now linked to you.

A client requests a refund. Can I give them their money back?

No, we do not issue refunds. This is part of our policy. We expect that when buying the service, the client understands what they are paying for. If they change their mind after payment, go bankrupt, or fall in love with our competitors (love is blind)—that's their decision, for which we and the partner are not responsible.

On our side, the obligations are fulfilled—the service works as promised. Therefore, we and our partners are not obligated to lose earned money due to other people's decisions.

What can you do to prevent client complaints?

Present Wazzup accurately so the client's expectations match reality.

If a client is hesitant—there is a free three-day trial. You can suggest a new client start with a one-month subscription instead of paying for a full year upfront.

What if they need to change their tariff or pause the service temporarily?

We have functionality to easily handle these situations.

• If a client miscalculated their monthly conversation volume or bought five channels but needs two, we allow them to cancel a subscription. The unused funds will return to their balance and can be spent on other subscriptions.
• If the entire sales team goes to Greece for a month, you can do the same: cancel the subscription. Later, the tanned and rested manager can purchase a new subscription using the funds returned to the balance.

Refunds for software after full access has been granted are not possible, since software is protected by copyright. The client purchases the right to use it — meaning that once access to the service is provided, the seller's obligations are considered fulfilled.

If the issue isn't resolved? Then contact support; we will always help you in a difficult situation and suggest a solution.

A client hit their conversation limit, and waiting for their payment takes too long. What should I do?

To let the client continue working without waiting for payment, partners often ask us to increase their tariff by shortening the subscription period. For example, on the tenth day of using the Start tariff, upgrade them to Pro for free for a few days. We handle this problem differently.

Write to support—the team will increase the tariff but delay the payment for it by a few days. This way, the service keeps working, and the client has time to pay. The cost will be the same.

Also, enable notifications about limits and inform the client in advance when they are about to run out of conversations and need to switch to another tariff.

A client asks for a discount. Can I sell them the service cheaper?

Don't do that—we will revoke your partner status. Of the seven deadly sins, this is the worst. Artificially lowering prices harms everyone: you and other partners, because it disrupts the market.

There's no room to lower the price. The service is priced so that its necessity is clear. Only micro-companies that can't afford a CRM integrator would find Wazzup unaffordable.

Also, giving clients discounts from your own commission means working at a loss. Sell the service at the website prices and keep your commission—you're working for a reason.

If you have difficulty discussing prices—you can always write to the partner chat or support. They will advise on how to talk to the client about payment.

Can I give away or sell my free channel to someone?

No. Selling or giving away free channels is not allowed. This is another deadly sin for which we revoke partner status.

We provide free channels so you can test the service and make your main task easier—bringing in clients. This allows you to earn without spending on the service.

Letting others test your channels is also not allowed. If a client needs more than three free days, write to support—we'll give them an extra three days.

I want to advertise Wazzup. Are there any advertising requirements?

Yes. Here is a list of things you must not do, even if you really want to and think "no one will find out" (spoiler—they will):

• Buy our brand traffic. For example, advertising for the keyword "Wazzup".
• Copy or create "mirror", "clone", "copy", or "imitator" versions of Wazzup websites on domains not owned by Wazzup.
• Act on behalf of Wazzup. For example, creating branded social media groups or presenting yourself as a company employee, not a partner.
• Advertise promises, not the existing product. More on this is in the "Our Expectations from Partners" section.

If you want to advertise the service but are unsure if it's allowed—write to the partner department on WhatsApp or Telegram. We'll advise and help.

My client's account currency differs from mine. How do I pay for their service?

Service prices vary by country. Sell the service to the client according to the tariffs of their country.

Accept payments and purchase the service as usual—through your personal account. When paying for a subscription or WABA balance, the currency is converted automatically.

If you accept payments in different currencies for legal entities in different countries, you can register a separate partner account for each. This allows you to work with clients in their currency and avoid conversion.

Once you have a total of 10 clients linked across your different accounts, write to support—the team will increase your partner discount to 50% in all accounts.

Guidelines: Working with Clients

Violating these rules results in removal from the Partner Program with loss of all privileges and benefits.

Getting Help

For any questions—write to our support team. Support resolves technical issues, explains everything about the service, and connects you with a partner manager if needed. Support responds within 5 minutes, 24/7, and helps with urgent matters.

Also, for questions about the Partner Program and its rules, write to the partner department on WhatsApp or Telegram.