Wazzup Chats is a conversation window from which you can correspond with clients on WhatsApp, Instagram, Telegram.

You can use Wazzup chats:

• in CRM by opening a chat window;
• from your phone by installing the mobile app;
• from your personal Wazzup account.

Regardless of where you open Wazzup chats, they look equally stylish and have the same functionality.

Wazzup chat has the classic messenger look, with a list of chats on the left and a correspondence box on the right. In the mobile app, there is a list of chats on the home screen, and when you click on it, a dialog box opens.

General chat

There are two types of Wazzup chats: general and individual. The general chat shows all dialogs available to the employee, and the individual chat shows dialogs with those contacts who are in the deal.

What dialogs will be displayed in the general chat of the employee, you determine in the integration settings. You can use the general chat in the CRM, personal account, and mobile app.

To enter the general chat, click the message icon in the top bar:

Individual chat

You can open the Wazzup widget with an individual chat from the contact and deal cards. If you opened this chat from a contact card, the correspondence with that contact will be displayed there. If you opened this chat from a deal card, the correspondence with the contacts involved in the deal will be displayed there.

👉 Chat functions

👉 How to write first on WhatsApp and Telegram from HubSpot