We have published a set of API methods that can be used to create integrations. We can distinguish two types of integrations:

1. Public integrations — integrations that are made according to our prepared "schemes" and published in the marketplace of Wazzup integrations.
2. Non-public integrations — integrations that are not published on the integration marketplace. Often made for individual use.

If you want to create a public integration, here are two important conditions:

• You have to make the integration according to our integration schemes.
• You have to go through a review.

And here are the schemes:

An integration schema is a prepared integration concept that serves two main functions:

• maximizes the value to the user from future integration.
• simplifies the integration development process, through top-level step-by-step instructions.

To choose the most effective integration scheme for you, you should understand the target audience of your CRM or chat platform. That will allow you to make the right choice that maximizes the benefits of our products.

Integration with Wazzup can be accomplished through different approaches:

• Using Wazzup chat interfaces: Wazzup embedded chats (iFrame) or Wazzup Web.
• Using your own interfaces for handling chats. Wazzup acts as a channel provider or "transport" in this case.

We recommend using our chat interfaces for integrations, because:

• You don't need to develop, refine, or maintain your own interfaces to handle conversations.
• We are constantly improving our interfaces, making them more usable and valuable to the user, because this is our core product.

Integration scheme with customer management

This integration scheme is suitable for CRMs whose CA has a long customer record, including transferring it from the sales manager to the account manager.

This scheme is the "classic" and most complete. We recommend taking it as the basis for any integration with us.

Implementation with iFrame

Integration scheme without client maintenance

This integration scheme is suitable for:

• CRM, the target audience of which does not lead customers for a long time, but makes quick sales, advises users on the status of an order or the availability of goods in stock;
• CRM or communication platforms used by small contact centers up to four people.

Feature of the implementation scheme:

This target audience does not need transactions, so access to chats can be regulated at the contact level or not at all. Most of these companies give all users the administrator role so that they can work with any entity.

Implementation with iFrame