Wazzup chats is a conversation window from which you can correspond with clients on WhatsApp, Instagram, Telegram.

You can use Wazzup chats:

• in CRM by opening a chat window;
• from your phone by installing the mobile app;
• from your personal Wazzup account.

Regardless of where you open Wazzup chats, they look equally stylish and have the same functionality.

Wazzup chat has the classic messenger look, with a list of chats on the left and a correspondence box on the right. In the mobile app, there is a list of chats on the home screen, and when you click on it, a dialog box opens.

General chat

There are two types of Wazzup chats: general and individual. The general chat shows all dialogs available to the employee, and the individual chat shows dialogs with those contacts who are in the deal.

What dialogs will be displayed in the general chat of the employee, you determine in the integration settings. You can use the general chat in the CRM, personal account, and mobile app.

To enter the general chat, click the Wazzup button in the top bar of the interface. The location of the Wazzup button depends on how often you use the service. If you do, it will be in the visible part of the panel. If not, click the ellipsis and look for the button in the drop-down list.

Individual chat

To write to a customer from a Wazzup individual chat, go to the lead, contact or deal card. In the upper right corner, click the "Wazzup" button.

👉 Chat functions

How to write first

In WhatsApp and Telegram you can write first. To do this, you only need the client's phone number.

1. Click the Wazzup button in the upper right corner of the contact card:

2. A chat with the client will appear. If the manager has several numbers available, the chat will be created from the seller's priority number.

If you need to write from another number: click on the arrow next to the contact's name in the chat list → create a chat from the desired number by clicking the "+ Create dialogue" button.

Features of correspondence with Mexican and Brazilian numbers on WhatsApp

Mexico and Brazil have 2 phone number formats:

Brazil:

+55-xx-xxx-xxxxx-xxxxx — old format of 12 digits

+55-xx-xxx-9xxxxx-xxxxx — the new format of 13 digits

Mexico:

+521-xxxx-xxxxxx-xxxxxx — old format of 13 digits

+52-xx-xxxxxx-xxxx — new format of 12 digits

In WhatsApp, chat is only possible with a long number, that is, the new format for Brazil and the old format for Mexico. Wazzup also works only with long numbers in both cases.

3. Write and send a message.

4. Done — you have created a dialogue and wrote first.